Cancellations and Refund Policy

Welcome to Pitch Innovations. We value your trust and strive to provide the best digital music software products. Please review our Cancellations and Refund Policy carefully before making a purchase.

Cancellations

Since our products are delivered digitally, order cancellations are not permitted once payment is processed and the download link or license key has been issued.

Refund Policy
We do not offer refunds on digital software purchases except under the following circumstances:
Duplicate Purchase: If you accidentally purchase the same product more than once, we will issue a refund for the duplicate order,
Technical Issues: If you experience a major technical issue preventing you from installing or using the software, and our support team is unable to resolve the issue within 7 business days, a refund may be considered,
Incorrect Product Delivery: If you receive the wrong product due to an error on our part, we will either provide the correct product or issue a refund,
Unused License Code: If the license key provided has not been used or activated, a refund may be issued upon verification. Refund Process

If your refund request is approved, it will be processed within 7-10 business days. Refunds will be issued to the original payment method used for purchase. Please note that processing times may vary depending on your bank or payment provider.

Grievance Redressal
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Mr.Naveen (“Grievance Officer”).

Mr.Krishna Chetan(Grievance Officer)
PITCH INNOVATIONS LLP
No 36, Brownstar apartments
Agastier St, Gandhi nagar,
Saligramam, Chennai - 600093

Email: [email protected]