Pitch Innovations

Cancellations & Refund Policy

Thank you for choosing Pitch Innovations. We truly value your trust and are committed to providing you with the best possible experience with our digital music software. Please review our Cancellations & Refund Policy before making a purchase.

Cancellations

As our products are delivered digitally, we’re unable to accept cancellations once your order has been processed and the download link or license key has been issued. We kindly request you to review your order carefully before completing your purchase.

Free Trial Policy

At Pitch Innovations, we offer a 15-day free trial for our products. We encourage you to explore the free trial before making a purchase to ensure compatibility and satisfaction with the product.

Refund Policy — Regular Purchases

All regular purchases are generally non-refundable. However, we may consider refund requests under the following circumstances:

  • Duplicate Purchase: If you accidentally purchase the same product more than once, we may refund the duplicate order.
  • Technical Issues: If a major technical issue prevents you from installing or using the software and our support team cannot resolve it within 10 business days, a refund may be considered.
  • Incorrect Product Delivery: If you receive the wrong product due to an error on our part, we will provide the correct product or consider a refund.
  • Unused License Code: If your license key has not been used or activated, a refund may be considered after verification.

Refund Request Deadline: All refund requests must be submitted within 15 days of the purchase date. Requests submitted after this period will generally not be eligible for a refund, except where required by applicable law.

Refund Assessment: Each request will be reviewed based on the circumstances and supporting information provided. Depending on the situation, Pitch Innovations may approve a full refund, a partial refund or decline the request, subject to applicable law.

Sonic Atlas Rent-to-Own (RTO) — Pricing & Payment Terms

  • Available Plans: Eligible Sonic Atlas bundles are available through 3-, 6- or 9-month payment plans.
  • Payment Amount: The bundle price is divided into equal monthly instalments over the selected plan duration.
  • No Additional Charges: RTO plans have no interest, additional plan fees or late fees.
  • GST and Invoices: Prices include applicable GST. An invoice is provided for each payment.
  • Price Protection: Your plan price is locked when you purchase. Subsequent price changes or promotional offers will not affect your existing plan.
  • Coupons: Coupons and promotional discount codes cannot be applied to Rent-to-Own purchases.
  • Payment Method: RTO payments are available in Indian Rupees (₹) and require a supported card or UPI method that allows automatic monthly payments.
  • Automatic Payments: Your first instalment is collected at checkout. Remaining instalments are charged automatically on the same date each month. We email you 3 days before each scheduled payment.

Sonic Atlas Rent-to-Own (RTO) — Refund Policy

All payments made under a Sonic Atlas Rent-to-Own plan are strictly non-refundable. This includes the initial payment and all subsequent instalments, regardless of whether the customer continues using the product or completes the plan.

  • No Refunds: Full or partial refunds are not available for RTO payments.
  • No Cancellation: Once an RTO plan has started, it cannot be cancelled. Customers must complete all scheduled payments to receive the applicable perpetual product licence.
  • Failed Payments: If a scheduled payment fails, we will notify you and automatically retry the payment. You can also pay through your Pitch Innovations dashboard.
  • Grace Period: Your RTO libraries remain accessible for 3 days after a failed payment. If payment remains outstanding after the grace period, access will be suspended until the outstanding payment is resolved.
  • Early Payment: You may pay the outstanding balance early through your Pitch Innovations dashboard without additional fees. The applicable perpetual licence is granted once all payments have been completed successfully.
  • Payment Disputes: Please contact our support team if you have a payment concern. If a chargeback is initiated, access may be suspended while the dispute is investigated and resolved, subject to applicable law.

Nothing in this policy excludes or limits any refund or other right that cannot legally be excluded or limited.

Refund Process

Approved refunds for eligible regular purchases will be processed within 7–10 business days to the original payment method. Actual processing times may vary depending on your bank or payment provider. This refund process does not apply to RTO payments, which are non-refundable subject to applicable law.

Need Help?

If you have any questions or concerns, please contact us:

We’re always here to help:
📩 [email protected]